Return & Refund Policy
Thank you for shopping with us. Because our shaving accessories are health and beauty products, and many of our items are custom-made, we maintain strict safety and hygiene standards.
Please review our policy regarding returns, refunds, and exchanges below.
🚫 Returns & Exchanges
Due to the personalized nature of our products and strict health, hygiene, and germ-safety standards, we do not accept returns or exchanges for any items once they have shipped. This ensures that every customer receives a completely sanitary, unused product.
⚠️ Damaged, Defective, or Incorrect Items
We take great pride in our craftsmanship, but we understand that mistakes or shipping accidents can happen. We will gladly issue a full refund or replacement if your item arrives:
Damaged during transit
Defective or broken
Not as described (e.g., incorrect personalization, wrong color, or wrong item)
📬 How to Request a Refund
If your item is damaged or incorrect, please notify us within 5 days of delivery by following these steps:
Email chris@razorcases.com
Include your Order Number in the subject line.
Attach clear photos of the damaged or incorrect product, along with the packaging it arrived in.
Once we verify the issue, we will process your refund or ship out a replacement immediately. Refunds will be credited back to your original method of payment within 2 business days.